Terms & Conditions

TERMS OF WEBSITE USE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. USING THE WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US.
This terms of use (together with the documents referred to in it) tells you the terms of use on which a patient, doctor, health professional or allied medical specialist (“You”) may make use of our website www.rateddoctor.com (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.
Please read these terms of use carefully before You start to use our site, as these will apply to Your use of our site. We recommend that You print a copy of this for future reference.
By using our site, You confirm that You accept these terms of use and that You agree to comply with them.
If You do not agree to these terms of use, You must not use our site.
YOU ACKNOWLEDGE AND AGREE THAT THE WEBSITE CONTENT IS PROVIDED SOLELY FOR YOUR INFORMATION. THE WEBSITE CONTENT DOES NOT PROVIDE YOU WITH ANY ADVICE OR RECOMMENDATION OF ANY KIND AND MUST NEVER BE USED AS A SUBSTITUTE FOR ADVICE PROVIDED BY A DOCTOR, HEALTH PROFESSIONAL OR OTHER ALLIED MEDICAL SPECIALIST.
THIS WEBSITE IS NOT TO BE USED FOR MEDICAL EMERGENCIES.
These terms of use refer to the following additional terms, which also apply to Your use of our site:
  • Our Privacy Policy (refer to our privacy policy), which sets out the terms on which we process any personal data we collect from You, or that You provide to us. By using our site, You consent to such processing and You warrant that all data provided by You is accurate.
  • Our Acceptable Use Policy (refer to our acceptable use policy), which sets out the permitted uses and prohibited uses of our site. When using our site, You must comply with this Acceptable Use Policy.
  • Our Cookie Policy (refer to our cookie policy), which sets out information about the cookies on our site.
INFORMATION ABOUT US
www.rateddoctor.com is a site operated by Oncallnetdoc Limited ("We"). We are registered in England and Wales under company number 07022403 and have our registered office at24, Longlands Drive, West Bridgford, Nottingham NG2 6SR. Our main trading address is 24, Longhands drive, West Bridgford, Nottingham, NG2 6SR, the same as our registered office. We are regulated by the Information Commissioners office. UK. We are a limited company.
CHANGES TO THESE TERMS
We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on You.
CHANGES TO OUR SITE
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.We do not guarantee that our site, or any content on it, will be free from errors or omissions.
ACCESSING OUR SITE
Our site is free to join for patients, doctors, allied medical specialists and health professionals.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to You if for any reason our site is unavailable at any time or for any period.
You are ultimately responsible for choosing your own Doctor, Health professional or Allied Medical Specialist. Any arrangement, booking or contract for the provision of medical advice, assistance, diagnosis, treatment or procedure with any Doctor, Health professional or Allied Medical Specialist listed on the Website is made directly between you and the Doctor, Health professional or Allied Medical Specialist and Oncallnetdoc Ltd or www.rateddoctor.com is not a party to such arrangement, booking or contract. You acknowledge and agree that any complaint, grievance or any claim you may have that is in any way connected with a Doctor, Health professional or Allied Medical Specialist and/or Doctors, Health professional or Allied medical Specialist’s practice must be addressed and/or brought directly against the Doctor, Health professional or Allied medical Specialist and/or their practice and not against Oncallnetdoc Ltd or www.rateddoctor.com
You are responsible for making all arrangements necessary for You to have access to our site.
You are also responsible for ensuring that all persons who access our site through Your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Although our site is primarily directed to people residing in the United Kingdom at this point in time, we envisage www.rateddoctor.com to be a global platform in due course. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If You choose to access our site from outside the United Kingdom, You do so at Your own risk.
YOUR ACCOUNT AND PASSWORD
If You choose, or You are provided with, a user identification code, password or any other piece of information as part of our security procedures, You must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of these terms of use.
If You know or suspect that anyone other than You knows Your user identification code or password, You must promptly notify us at customersupport@rateddoctor.com.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for Your personal use and You may draw the attention of others within Your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If You print off, copy or download any part of our site in breach of these terms of use, Your right to use our site will cease immediately and You must, at our option, return or destroy any copies of the materials You have made.
NO RELIANCE ON INFORMATION
The content on our site is provided for general information only. It is not intended to amount to advice on which You should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
LIMITATION OF OUR LIABILITY
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
If You are a business user, doctor, health professional or allied medical professional please note that in particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.
If You are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of our site or to Your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from Your use of them.
The content on our site is provided for education, scheduling and general information only. The content provided on our site about the Doctors, Health Professionals and Allied Medical Specialists have either been obtained by us from generally available public records and databases, written by us from publicly available information and databases, or has been submitted to us by Doctors, Health professionals and Allied Medical Specialists.
We require Doctors, Health professionals and Allied Medical Specialists
  • to ensure that any content the Doctors, Health Professionals and Allied Medical Specialists provide to us is accurate, complete, truthful and up-to-date;
  • to use reasonable efforts to update the content on our site; and
  • to be in good standing with their respective governing body
  • to hold all current authorisations and professional qualifications as required by law in the United Kingdom to practice the specialisms of the services offered by them.
Notwithstanding the foregoing, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. Further, we make no claim as to any Doctors, Health professionals and Allied Medical Specialists’ professional qualifications, expertise, eligibility, quality of work, price or cost information, insurance coverage or insurance fee assurance, benefit information or other content. In no event shall we be liable to You or anyone else for any decision made or action taken by You in reliance on any such content. Furthermore, we do not in any way endorse or recommend any Doctor, Health Professional and Allied Medical Specialist, procedures, opinions or other information or content listed or accessible through our site.
It is the sole responsibility of the Doctor, Health professional and Allied Medical Specialist to be eligible and capable of providing the appropriate medical advice, treatment, assistance or procedure.
You are ultimately responsible for choosing your own Doctor, Health Professional and Allied Medical Specialist. Any arrangement, booking or contract for the provision of medical advice, assistance, diagnosis, treatment or procedure with any Doctor, Health professional and Allied Medical Specialist listed on our site is made directly between you and the Doctor, Health Professional and Allied Medical Specialist and we are not a party to such arrangement, booking or contract. As such You acknowledge and agree that any complaint, grievance or any claim you may have that is in any way connected with a Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice must be addressed and/or brought directly against the Doctor, Health professional and Allied Medical Specialist and/or their practice and not against Oncallnetdoc Ltd or www.rateddoctor.com
Please note that the content on our site is provided solely for your information and you use our site at your own risk. The content does not provide you with any advice or recommendation of any kind and must never be used as a substitute for, nor does it replace, professional medical advice, diagnosis, assistance or treatment or procedure. Nothing stated or posted on our site is intended to be and must not be taken to be the practice of medicine or other professional healthcare advice or the provision of medical care. Do not disregard, avoid or delay obtaining medical advice from a qualified healthcare provider based on what you have read on our site.
DO NOT USE OUR SITE FOR EMERGENCY MEDICAL CARE OR NEEDS.
IN A MEDICAL EMERGENCY, IMMEDIATELY CONTACT THE EMERGENCY SERVICES.
Doctors, Health professionals and Allied Medical Specialists listed on our site with whom you may book appointments with, may enter into contracts with us, and may pay us a fee in order to be marketed through our site. We will provide you with content about the Doctors, Health professional and Allied Medical Specialists who may be suitable to provide the medical advice you seek based on information that you provide to us such as geographical location and medical specialty. In an effort to assist you in locating a Doctor, Health professional and Allied Medical Specialist and to enable the maximum choice and diversity of the Doctors, health professional and Allied Medical Specialists participating in the services provided on the Website, your search results may also be based on other criteria (including, but not limited to, Doctor, health professional and Allied Medical Specialist availability, past selections by users or ratings of Doctors, health professional and Allied Medical Specialists by you or other users and past experiences of users with Doctors, health professional and Allied Medical Specialists. Notwithstanding the foregoing, we might receive any additional fees from the Doctors, health professional and Allied Medical Specialists for featuring them on our site for instance a higher or better placement on the search results on our site and will be clearly marked as “Sponsored Ad”
No Doctor, Health professional or Allied medical specialist patient relationship is implied in any form whatsoever by interacting with the doctor, health professional or allied medical specialist by messaging or online chat through www.rateddoctor.com
The ranking algorithm for the Doctors, health professionals and Allied medical specialists is a fully automated system that lists the Doctors, health professionals or allied medical specialists, their profile and information regarding their Practice. These listings of Practitioners do not represent any fixed objective ranking or endorsement by Oncallnetdoc. Oncallnetdoc will not be liable for any change in the ranking of the Doctors, Health professionals or allied medical specialists, which may take place from time to time. The listing of Doctors, health professionals or allied medical specialists will be based on automated computation of the various factors including inputs made by the Users like specialty, medical condition, surgical procedure, location, medical insurance accepted including their comments and feedback. The ranking algorithm is proprietary technology and cannot be disclosed in full. Such factors may change from time to time, in order to improve the listing algorithm. Oncallnetdoc or www.rateddoctor.com in no event will be held responsible for the accuracy and the relevancy of the listing order of the Practitioners on the Website.
You remain liable for any fees or costs or other liabilities that you incur with a Doctor, health professional and Allied Medical Specialist.
No Doctor, health professional and Allied Medical Specialist/ patient relationship is created by using our site or through any other communications with us. Furthermore, we do not operate as an employment agency to find patients for Doctors, health professionals and Allied Medical Specialists and it is simply a website in which users can identity and engage with Doctors, health professionals and Allied Medical Specialists directly.
We have no control over, and cannot guarantee the availability of any Doctor, health professional and Allied Medical Specialist at any particular time. We will not be liable for cancelled or otherwise unfilled appointments. We will not be liable for any injury resulting therefrom, or for any other injury resulting or arising from or related to the use of our site whatsoever.
You are strongly advised to perform your own investigation on the Doctor, health professional and Allied Medical Specialist prior to selecting the Doctor, health professional and Allied Medical Specialist, including, but not limited to, by making confirmatory telephone calls to the appropriate licensing or certification authorities to verify listed credentials and education, by visiting the Doctor, health professional and Allied Medical Specialist’s practice during a working day, contacting and speaking with your current Doctor , health professional and Allied Medical Specialist and the medical association(s) relevant to the Doctor, health professional and Allied Medical Specialist’s specialism.
UPLOADING CONTENT TO OUR SITE
Whenever You make use of a feature that allows You to upload content to our site, or to make contact with other users of our site, You must comply with the content standards set out in our Acceptable Use Policy (refer to our acceptable use policy).
You warrant that any such contribution does comply with those standards, and You will be liable to us and indemnify us for any breach of that warranty. If You are a consumer user, this means You will be responsible for any loss or damage we suffer as a result of Your breach of warranty.
Any content You upload to our site will be considered non-confidential and non-proprietary. You retain all of Your ownership rights in Your content, but You are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights You license to us are described in the next paragraph (Rights You Licence).
We also have the right to disclose Your identity to any third party who is claiming that any content posted or uploaded by You to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by You or any other user of our site.
You have the opportunity to submit feedback regarding your experience with the Doctor, Health professional or Allied Medical Specialist Health featured through the Website. In order to post a review of your experience with a Doctor, Health Professional or Allied medical Specialist and give a star rating to a Doctor, health professional or Allied medical specialist, you will need to obtain a code from the Doctor, Health professional or Allied medical specialist when you attend your appointment and input the code into the review icon on the Website to enable you to utilise the review function. Please note that you will not be able to obtain a code from Oncallnetdoc Ltd or www.rateddoctor.com for this purpose unless Oncallnetdoc Ltd or www.rateddoctor.com is directly requested to do so by the Doctor, Health professional or Allied medical specialist. A User without a code cannot post a review of a Doctor, Health professional or Allied medical specialist on the Website and will only be able to register their interest in reviewing a particular Doctor, health professional or Allied medical specialist.
Once we have confirmed your interaction with the concerned doctor, health professional or allied medical specialist is genuine and not fraudulently manufactured, then you can submit your feedback or review about the concerned Doctor, health professional and allied medical specialist.
We reserve the right not to upload Your review or remove any uploaded review at our sole discretion. If You consider any review on our site or any user to be offensive, discriminatory, defamatory or otherwise inappropriate, please notify us of such review by sending us details of the review You consider to be inappropriate and the reason why You consider such review to be inappropriate. Doctors, health professionals and Allied Medical Specialists are also able to respond to reviews posted on our site which concern them. Upon receipt of notification that any review is considered to be inappropriate, we will evaluate such review and, in our sole discretion, will decide whether to remove such content from our site. We have the right to remove any posting You make on our site if, in our opinion, Your post does not comply with the content standards set out in our Acceptable Use Policy (refer to our acceptable use policy)
The views expressed by other users on our site do not represent our views or values.
You are solely responsible for securing and backing up Your content.
SPECIAL TERMS FOR DOCTORS, HEALTH PROFESSIONALS AND ALLIED MEDICAL SPECIALISTS
The Doctor, Health professional and Allied Medical Specialist represents and warrants that in relation to their profile content:
  • that the content submitted is true, accurate and reflects the Doctor, Health professional and Allied Medical Specialist’s capabilities in providing the services listed in the Doctor , Health professional and Allied Medical Specialist’s profile;
  • the Doctor, Health professional and Allied Medical Specialist is appropriately qualified, insured and capable of providing the appropriate medical advice, diagnosis, assistance, treatment or procedure;
  • the Doctor, Health professional and Allied Medical Specialist and Doctor, Health professional and Allied Medical Specialist’s practice have obtained and shall continue to hold all rights, permission and consents to enable us to use the content and intellectual property rights in it in accordance with these terms of use.
  • The Doctor, health professional and Allied Medical Specialist and Doctor, health professional and Allied Medical Specialist’s practice grants to us our agents and service providers for the entire time the Doctor, health professional and Allied Medical Specialist’s profile appears on our site, a worldwide, irrevocable, royalty free, fully paid up, transferable, non-exclusive, sub-licenseable licence for the purpose of:
  • providing and maintaining our site;
  • displaying the Doctor, health professional and Allied Medical Specialist’s profile by any means and across any media whether now known or invented after the date of publication of the Doctor, Health professional and Allied Medical Specialist’s profile, in any products, services and information provided by us; and
  • marketing, research and promotional activities.
The rights hereby granted shall include the right to link the Doctor, Health professional and Allied Medical Specialist’s profile to, or to present it in, conjunction with, other material.
We may:
  • disclose to such persons as we reasonably consider to be the owner of the intellectual property in the content, the Doctor, Health professional and Allied Medical Specialist’s and/or Doctor, Health professional and Allied Medical Specialist’s practice’s intention to use such intellectual property right and the Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice give irrevocable consent to such disclosure; and
  • ask the Doctor, Health professional and Allied Medical Specialist and/or their practice to provide us with a suitable documentary evidence that will reasonably satisfy us of the Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice’s entitlement to make use of the intellectual property right in the content and to permit us to make use of such intellectual property rights and the Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice agree to provide such evidence upon request.
The Doctor, Health professional and Allied Medical Specialist and the Doctor, health professional and Allied Medical Specialist’s practice shall, and shall make sure that its officers, employees, agents and service providers shall at all times comply with all anti-corruption laws applicable to them, including without limitation the Bribery Act 2010.
If the Doctor, health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice become aware of any breach or suspected breach of the Bribery Act 2010, the Doctor, health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice must notify us immediately. We may immediately suspend operation of the contract between the Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice and us on written notice, pending investigation. Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice must assist us in any such investigation.
If in our sole discretion we determine that the Doctor, Health professional and Allied Medical Specialist and/or their practice have breached the Bribery Act 2010:
  • we may immediately terminate the contract between Doctor, health professional and Allied Medical Specialist and/or Doctor, health professional and Allied Medical Specialist’s practice and us by giving Doctor, health professional and Allied Medical Specialist and/or their practice written notice; and
  • the Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice shall indemnify us and hold us harmless on demand against any and all claims, demands, actions, proceedings, awards, compensation costs (including legal costs and disbursements on a full indemnity basis), expenses, damages, losses, fines, fees, costs and other liabilities of whatsoever nature brought against us arising out of or in connection with such breach.
VIRUSES
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring Your information technology, computer programmes and platform in order to access our site. You should use Your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use our site will cease immediately.
LINKING TO OUR SITE
You may link to our home page, provided You do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by You.
Our site must not be framed on any other site, nor may You create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which You are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (refer to our acceptable use policy)
If You wish to make any use of content on our site other than that set out above, please contact info@rateddoctor.com
THIRD PARTY LINKS AND RESOURCES IN OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for Your information only.We have no control over the contents of those sites or resources.
APPLICABLE LAW
If You are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are resident of Scotland, You may also bring proceedings in Scotland.
If You are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
rateddoctor.com is the UK registered trade mark of Oncallnetdoc Limited .
CONTACT US
To contact us, please email hello@rateddoctor.com
Thank You for visiting our site.
Website terms of use last updated: 25 February 2016
Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. USING THE WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US.
This terms of use (together with the documents referred to in it) tells you the terms of use on which a patient, doctor, health professional or allied medical specialist (“You”) may make use of our website www.rateddoctor.com (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.
Please read these terms of use carefully before You start to use our site, as these will apply to Your use of our site. We recommend that You print a copy of this for future reference.
By using our site, You confirm that You accept these terms of use and that You agree to comply with them.
If You do not agree to these terms of use, You must not use our site.
YOU ACKNOWLEDGE AND AGREE THAT THE WEBSITE CONTENT IS PROVIDED SOLELY FOR YOUR INFORMATION. THE WEBSITE CONTENT DOES NOT PROVIDE YOU WITH ANY ADVICE OR RECOMMENDATION OF ANY KIND AND MUST NEVER BE USED AS A SUBSTITUTE FOR ADVICE PROVIDED BY A DOCTOR, HEALTH PROFESSIONAL OR OTHER ALLIED MEDICAL SPECIALIST.
THIS WEBSITE IS NOT TO BE USED FOR MEDICAL EMERGENCIES.
These terms of use refer to the following additional terms, which also apply to Your use of our site:
  • Our Privacy Policy (refer to our privacy policy), which sets out the terms on which we process any personal data we collect from You, or that You provide to us. By using our site, You consent to such processing and You warrant that all data provided by You is accurate.
  • Our Acceptable Use Policy (refer to our acceptable use policy), which sets out the permitted uses and prohibited uses of our site. When using our site, You must comply with this Acceptable Use Policy.
  • Our Cookie Policy (refer to our cookie policy), which sets out information about the cookies on our site.
INFORMATION ABOUT US
www.rateddoctor.com is a site operated by Oncallnetdoc Limited ("We"). We are registered in England and Wales under company number 07022403 and have our registered office at24, Longlands Drive, West Bridgford, Nottingham NG2 6SR. Our main trading address is 24, Longhands drive, West Bridgford, Nottingham, NG2 6SR, the same as our registered office. We are regulated by the Information Commissioners office. UK. We are a limited company.
CHANGES TO THESE TERMS
We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on You.
CHANGES TO OUR SITE
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.We do not guarantee that our site, or any content on it, will be free from errors or omissions.
ACCESSING OUR SITE
Our site is free to join for patients, doctors, allied medical specialists and health professionals.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to You if for any reason our site is unavailable at any time or for any period.
You are ultimately responsible for choosing your own Doctor, Health professional or Allied Medical Specialist. Any arrangement, booking or contract for the provision of medical advice, assistance, diagnosis, treatment or procedure with any Doctor, Health professional or Allied Medical Specialist listed on the Website is made directly between you and the Doctor, Health professional or Allied Medical Specialist and Oncallnetdoc Ltd or www.rateddoctor.com is not a party to such arrangement, booking or contract. You acknowledge and agree that any complaint, grievance or any claim you may have that is in any way connected with a Doctor, Health professional or Allied Medical Specialist and/or Doctors, Health professional or Allied medical Specialist’s practice must be addressed and/or brought directly against the Doctor, Health professional or Allied medical Specialist and/or their practice and not against Oncallnetdoc Ltd or www.rateddoctor.com
You are responsible for making all arrangements necessary for You to have access to our site.
You are also responsible for ensuring that all persons who access our site through Your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Although our site is primarily directed to people residing in the United Kingdom at this point in time, we envisage www.rateddoctor.com to be a global platform in due course. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If You choose to access our site from outside the United Kingdom, You do so at Your own risk.
YOUR ACCOUNT AND PASSWORD
If You choose, or You are provided with, a user identification code, password or any other piece of information as part of our security procedures, You must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of these terms of use.
If You know or suspect that anyone other than You knows Your user identification code or password, You must promptly notify us at customersupport@rateddoctor.com.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for Your personal use and You may draw the attention of others within Your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If You print off, copy or download any part of our site in breach of these terms of use, Your right to use our site will cease immediately and You must, at our option, return or destroy any copies of the materials You have made.
NO RELIANCE ON INFORMATION
The content on our site is provided for general information only. It is not intended to amount to advice on which You should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
LIMITATION OF OUR LIABILITY
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
If You are a business user, doctor, health professional or allied medical professional please note that in particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.
If You are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of our site or to Your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from Your use of them.
The content on our site is provided for education, scheduling and general information only. The content provided on our site about the Doctors, Health Professionals and Allied Medical Specialists have either been obtained by us from generally available public records and databases, written by us from publicly available information and databases, or has been submitted to us by Doctors, Health professionals and Allied Medical Specialists.
We require Doctors, Health professionals and Allied Medical Specialists
  • to ensure that any content the Doctors, Health Professionals and Allied Medical Specialists provide to us is accurate, complete, truthful and up-to-date;
  • to use reasonable efforts to update the content on our site; and
  • to be in good standing with their respective governing body
  • to hold all current authorisations and professional qualifications as required by law in the United Kingdom to practice the specialisms of the services offered by them.
Notwithstanding the foregoing, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. Further, we make no claim as to any Doctors, Health professionals and Allied Medical Specialists’ professional qualifications, expertise, eligibility, quality of work, price or cost information, insurance coverage or insurance fee assurance, benefit information or other content. In no event shall we be liable to You or anyone else for any decision made or action taken by You in reliance on any such content. Furthermore, we do not in any way endorse or recommend any Doctor, Health Professional and Allied Medical Specialist, procedures, opinions or other information or content listed or accessible through our site.
It is the sole responsibility of the Doctor, Health professional and Allied Medical Specialist to be eligible and capable of providing the appropriate medical advice, treatment, assistance or procedure.
You are ultimately responsible for choosing your own Doctor, Health Professional and Allied Medical Specialist. Any arrangement, booking or contract for the provision of medical advice, assistance, diagnosis, treatment or procedure with any Doctor, Health professional and Allied Medical Specialist listed on our site is made directly between you and the Doctor, Health Professional and Allied Medical Specialist and we are not a party to such arrangement, booking or contract. As such You acknowledge and agree that any complaint, grievance or any claim you may have that is in any way connected with a Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice must be addressed and/or brought directly against the Doctor, Health professional and Allied Medical Specialist and/or their practice and not against Oncallnetdoc Ltd or www.rateddoctor.com
Please note that the content on our site is provided solely for your information and you use our site at your own risk. The content does not provide you with any advice or recommendation of any kind and must never be used as a substitute for, nor does it replace, professional medical advice, diagnosis, assistance or treatment or procedure. Nothing stated or posted on our site is intended to be and must not be taken to be the practice of medicine or other professional healthcare advice or the provision of medical care. Do not disregard, avoid or delay obtaining medical advice from a qualified healthcare provider based on what you have read on our site.
DO NOT USE OUR SITE FOR EMERGENCY MEDICAL CARE OR NEEDS.
IN A MEDICAL EMERGENCY, IMMEDIATELY CONTACT THE EMERGENCY SERVICES.
Doctors, Health professionals and Allied Medical Specialists listed on our site with whom you may book appointments with, may enter into contracts with us, and may pay us a fee in order to be marketed through our site. We will provide you with content about the Doctors, Health professional and Allied Medical Specialists who may be suitable to provide the medical advice you seek based on information that you provide to us such as geographical location and medical specialty. In an effort to assist you in locating a Doctor, Health professional and Allied Medical Specialist and to enable the maximum choice and diversity of the Doctors, health professional and Allied Medical Specialists participating in the services provided on the Website, your search results may also be based on other criteria (including, but not limited to, Doctor, health professional and Allied Medical Specialist availability, past selections by users or ratings of Doctors, health professional and Allied Medical Specialists by you or other users and past experiences of users with Doctors, health professional and Allied Medical Specialists. Notwithstanding the foregoing, we might receive any additional fees from the Doctors, health professional and Allied Medical Specialists for featuring them on our site for instance a higher or better placement on the search results on our site and will be clearly marked as “Sponsored Ad”
No Doctor, Health professional or Allied medical specialist patient relationship is implied in any form whatsoever by interacting with the doctor, health professional or allied medical specialist by messaging or online chat through www.rateddoctor.com
The ranking algorithm for the Doctors, health professionals and Allied medical specialists is a fully automated system that lists the Doctors, health professionals or allied medical specialists, their profile and information regarding their Practice. These listings of Practitioners do not represent any fixed objective ranking or endorsement by Oncallnetdoc. Oncallnetdoc will not be liable for any change in the ranking of the Doctors, Health professionals or allied medical specialists, which may take place from time to time. The listing of Doctors, health professionals or allied medical specialists will be based on automated computation of the various factors including inputs made by the Users like specialty, medical condition, surgical procedure, location, medical insurance accepted including their comments and feedback. The ranking algorithm is proprietary technology and cannot be disclosed in full. Such factors may change from time to time, in order to improve the listing algorithm. Oncallnetdoc or www.rateddoctor.com in no event will be held responsible for the accuracy and the relevancy of the listing order of the Practitioners on the Website.
You remain liable for any fees or costs or other liabilities that you incur with a Doctor, health professional and Allied Medical Specialist.
No Doctor, health professional and Allied Medical Specialist/ patient relationship is created by using our site or through any other communications with us. Furthermore, we do not operate as an employment agency to find patients for Doctors, health professionals and Allied Medical Specialists and it is simply a website in which users can identity and engage with Doctors, health professionals and Allied Medical Specialists directly.
We have no control over, and cannot guarantee the availability of any Doctor, health professional and Allied Medical Specialist at any particular time. We will not be liable for cancelled or otherwise unfilled appointments. We will not be liable for any injury resulting therefrom, or for any other injury resulting or arising from or related to the use of our site whatsoever.
You are strongly advised to perform your own investigation on the Doctor, health professional and Allied Medical Specialist prior to selecting the Doctor, health professional and Allied Medical Specialist, including, but not limited to, by making confirmatory telephone calls to the appropriate licensing or certification authorities to verify listed credentials and education, by visiting the Doctor, health professional and Allied Medical Specialist’s practice during a working day, contacting and speaking with your current Doctor , health professional and Allied Medical Specialist and the medical association(s) relevant to the Doctor, health professional and Allied Medical Specialist’s specialism.
UPLOADING CONTENT TO OUR SITE
Whenever You make use of a feature that allows You to upload content to our site, or to make contact with other users of our site, You must comply with the content standards set out in our Acceptable Use Policy (refer to our acceptable use policy).
You warrant that any such contribution does comply with those standards, and You will be liable to us and indemnify us for any breach of that warranty. If You are a consumer user, this means You will be responsible for any loss or damage we suffer as a result of Your breach of warranty.
Any content You upload to our site will be considered non-confidential and non-proprietary. You retain all of Your ownership rights in Your content, but You are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights You license to us are described in the next paragraph (Rights You Licence).
We also have the right to disclose Your identity to any third party who is claiming that any content posted or uploaded by You to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by You or any other user of our site.
You have the opportunity to submit feedback regarding your experience with the Doctor, Health professional or Allied Medical Specialist Health featured through the Website. In order to post a review of your experience with a Doctor, Health Professional or Allied medical Specialist and give a star rating to a Doctor, health professional or Allied medical specialist, you will need to obtain a code from the Doctor, Health professional or Allied medical specialist when you attend your appointment and input the code into the review icon on the Website to enable you to utilise the review function. Please note that you will not be able to obtain a code from Oncallnetdoc Ltd or www.rateddoctor.com for this purpose unless Oncallnetdoc Ltd or www.rateddoctor.com is directly requested to do so by the Doctor, Health professional or Allied medical specialist. A User without a code cannot post a review of a Doctor, Health professional or Allied medical specialist on the Website and will only be able to register their interest in reviewing a particular Doctor, health professional or Allied medical specialist.
Once we have confirmed your interaction with the concerned doctor, health professional or allied medical specialist is genuine and not fraudulently manufactured, then you can submit your feedback or review about the concerned Doctor, health professional and allied medical specialist.
We reserve the right not to upload Your review or remove any uploaded review at our sole discretion. If You consider any review on our site or any user to be offensive, discriminatory, defamatory or otherwise inappropriate, please notify us of such review by sending us details of the review You consider to be inappropriate and the reason why You consider such review to be inappropriate. Doctors, health professionals and Allied Medical Specialists are also able to respond to reviews posted on our site which concern them. Upon receipt of notification that any review is considered to be inappropriate, we will evaluate such review and, in our sole discretion, will decide whether to remove such content from our site. We have the right to remove any posting You make on our site if, in our opinion, Your post does not comply with the content standards set out in our Acceptable Use Policy (refer to our acceptable use policy)
The views expressed by other users on our site do not represent our views or values.
You are solely responsible for securing and backing up Your content.
SPECIAL TERMS FOR DOCTORS, HEALTH PROFESSIONALS AND ALLIED MEDICAL SPECIALISTS
The Doctor, Health professional and Allied Medical Specialist represents and warrants that in relation to their profile content:
  • that the content submitted is true, accurate and reflects the Doctor, Health professional and Allied Medical Specialist’s capabilities in providing the services listed in the Doctor , Health professional and Allied Medical Specialist’s profile;
  • the Doctor, Health professional and Allied Medical Specialist is appropriately qualified, insured and capable of providing the appropriate medical advice, diagnosis, assistance, treatment or procedure;
  • the Doctor, Health professional and Allied Medical Specialist and Doctor, Health professional and Allied Medical Specialist’s practice have obtained and shall continue to hold all rights, permission and consents to enable us to use the content and intellectual property rights in it in accordance with these terms of use.
  • The Doctor, health professional and Allied Medical Specialist and Doctor, health professional and Allied Medical Specialist’s practice grants to us our agents and service providers for the entire time the Doctor, health professional and Allied Medical Specialist’s profile appears on our site, a worldwide, irrevocable, royalty free, fully paid up, transferable, non-exclusive, sub-licenseable licence for the purpose of:
  • providing and maintaining our site;
  • displaying the Doctor, health professional and Allied Medical Specialist’s profile by any means and across any media whether now known or invented after the date of publication of the Doctor, Health professional and Allied Medical Specialist’s profile, in any products, services and information provided by us; and
  • marketing, research and promotional activities.
The rights hereby granted shall include the right to link the Doctor, Health professional and Allied Medical Specialist’s profile to, or to present it in, conjunction with, other material.
We may:
  • disclose to such persons as we reasonably consider to be the owner of the intellectual property in the content, the Doctor, Health professional and Allied Medical Specialist’s and/or Doctor, Health professional and Allied Medical Specialist’s practice’s intention to use such intellectual property right and the Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice give irrevocable consent to such disclosure; and
  • ask the Doctor, Health professional and Allied Medical Specialist and/or their practice to provide us with a suitable documentary evidence that will reasonably satisfy us of the Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice’s entitlement to make use of the intellectual property right in the content and to permit us to make use of such intellectual property rights and the Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice agree to provide such evidence upon request.
The Doctor, Health professional and Allied Medical Specialist and the Doctor, health professional and Allied Medical Specialist’s practice shall, and shall make sure that its officers, employees, agents and service providers shall at all times comply with all anti-corruption laws applicable to them, including without limitation the Bribery Act 2010.
If the Doctor, health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice become aware of any breach or suspected breach of the Bribery Act 2010, the Doctor, health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice must notify us immediately. We may immediately suspend operation of the contract between the Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice and us on written notice, pending investigation. Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice must assist us in any such investigation.
If in our sole discretion we determine that the Doctor, Health professional and Allied Medical Specialist and/or their practice have breached the Bribery Act 2010:
  • we may immediately terminate the contract between Doctor, health professional and Allied Medical Specialist and/or Doctor, health professional and Allied Medical Specialist’s practice and us by giving Doctor, health professional and Allied Medical Specialist and/or their practice written notice; and
  • the Doctor, Health professional and Allied Medical Specialist and/or Doctor, Health professional and Allied Medical Specialist’s practice shall indemnify us and hold us harmless on demand against any and all claims, demands, actions, proceedings, awards, compensation costs (including legal costs and disbursements on a full indemnity basis), expenses, damages, losses, fines, fees, costs and other liabilities of whatsoever nature brought against us arising out of or in connection with such breach.
VIRUSES
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring Your information technology, computer programmes and platform in order to access our site. You should use Your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use our site will cease immediately.
LINKING TO OUR SITE
You may link to our home page, provided You do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by You.
Our site must not be framed on any other site, nor may You create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which You are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (refer to our acceptable use policy)
If You wish to make any use of content on our site other than that set out above, please contact info@rateddoctor.com
THIRD PARTY LINKS AND RESOURCES IN OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for Your information only.We have no control over the contents of those sites or resources.
APPLICABLE LAW
If You are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are resident of Scotland, You may also bring proceedings in Scotland.
If You are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
rateddoctor.com is the UK registered trade mark of Oncallnetdoc Limited .
CONTACT US
To contact us, please email hello@rateddoctor.com
Thank You for visiting our site.
Website terms of use last updated: 25 February 2016
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